Customer Care & FAQs

Visit Order Status and sign in with the email address used at checkout, or use the View your order link in your confirmation email. Select your order to view fulfillment updates and shipment tracking when available.

Orders are generally processed within 1–2 business days after payment is received. Business days are Monday–Friday, excluding federal holidays. Processing is separate from carrier transit time and may take longer during busy periods. Shipping confirmation is sent when your order ships; delivery estimates are not guaranteed.

Eligible U.S. orders receive free standard UPS Ground shipping when the merchandise subtotal is $49 or more after discounts and before taxes. Select the free shipping option at checkout. Shipping for smaller orders is calculated at checkout. See the shipping policy for details.

Contact support@bluntbully.com as soon as possible. Our policy allows requests within 12 hours of placing an order, but changes and cancellations are not guaranteed. Once an order has entered fulfillment or shipped, it cannot be canceled or changed. Include your order number and the change you are requesting.

Check the delivery address, entrances, parcel lockers and anyone who may have accepted it. Our shipping policy advises allowing up to 48 hours for a premature delivery scan, then contacting the carrier for an investigation. Email us your order number and any carrier claim details so we can help review the shipment. Replacement or refund eligibility is determined after review.

Please contact us within 48 hours of delivery. Include your name, order number, a description of the issue and clear photos of the items received, packaging and shipping label when applicable. Keep the product and packaging while the issue is reviewed. Email support@bluntbully.com.

Non-defective purchases are final sale, including returns for scent preference, buyer’s remorse, or opened or used products, except where otherwise required by law. Damaged, defective, incorrect and missing items are handled under our Returns & Refunds policy.

Start with a fragrance family you enjoy: fruity and tropical; sweet and dessert; fresh, herbal and floral; or bold and signature. Our Scent & Size Guide compares the 1 oz, 1.5 oz, 4 oz and 8 oz options. Select a size on the product page to see its current price and availability.

Yes. Browse Discovery Sets for the current assortments, or Build Your Own Bundle to choose eligible scents. Check each listing for the number of bottles, bottle sizes and any included accessories.

Read the directions and warnings on your bottle and its product page. BluntBully air freshener sprays are not for consumption or use on the body. If you are unsure about a surface or intended use, contact us with the exact product name before using it.

Complete the wholesale application. Our wholesale program includes 1 oz and 1.5 oz bottles, with a 24-bottle minimum for opening orders and reorders. Order each scent and size in multiples of six; eligible bottles combine toward the volume tier. Applications are reviewed before approval. We confirm availability, pricing, shipping and applicable tax before payment. See Wholesale for full details.

Call 1-888-825-3691, email support@bluntbully.com, or use our contact form. For order questions, include your order number, checkout email address and a brief description. Please allow up to 1–2 business days for a response. Do not include payment card details, passwords or sign-in codes.