Refund policy

Blunt Bully Return & Refund Policy

Last updated: July 13, 2026

We want you to enjoy your Blunt Bully products. Please review this policy before placing your order.

Except where otherwise required by law, the following return, replacement, refund, and cancellation terms apply to purchases made through BluntBully.com.

1. Final-Sale Products

Due to the fragrance-based nature of our products and our inability to resell opened or used merchandise, all non-defective purchases are considered final sale.

We do not accept returns or exchanges for:

Opened or used products
Products removed from their original packaging
Scent preference or dissatisfaction with a fragrance
Buyer’s remorse
Products showing signs of use, damage, or alteration after delivery

This policy helps ensure that every customer receives new, unused merchandise.

Final-sale restrictions do not apply to products that arrive damaged, defective, or different from what was ordered.

2. Damaged or Defective Items

Please inspect your order when it arrives.

If a product arrives damaged or defective, contact us within 48 hours of delivery at:

support@bluntbully.com

Please include:

Your full name
Your order number
A clear photograph of the damaged or defective product
A photograph of the shipping package and label, when applicable
A brief description of the issue

After reviewing your claim, we may provide a replacement or refund at our discretion. You may be required to retain the product and packaging while the claim is reviewed.

3. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 48 hours of delivery.

Please include:

Your order number
A photograph of everything received
A photograph of the packing slip and shipping label, when available
The name of the incorrect or missing item

After verifying the issue, we will arrange an appropriate replacement or refund at no additional cost to you.

4. Order Changes and Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

Cancellation and modification requests are not guaranteed. Once an order has entered fulfillment or has shipped, we cannot cancel it or change:

The shipping address
The products ordered
The fragrance or bottle size
The quantity purchased

Please verify your order information before completing checkout.

5. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned to us because the customer provided an incorrect, incomplete, or undeliverable address:

Original shipping charges will not be refunded.
The customer may be responsible for additional reshipping charges.
A refund for the merchandise may be issued after the returned package is received and inspected, less any applicable shipping costs.

We cannot redirect an order after it has shipped.

6. Lost, Delayed, or Stolen Packages

Carrier delays can occur and may be outside our control.

If your tracking information shows that your package is still in transit, please allow the carrier additional time to complete delivery.

If tracking shows Delivered but you cannot locate the package:

Verify the shipping address on your order.
Check around the delivery location.
Ask household members, neighbors, building staff, or your leasing office.
Allow up to 48 hours, as some carriers scan packages before final delivery.
Contact the shipping carrier to request a package investigation.
Contact us at support@bluntbully.com with your order number and claim information.

We will make reasonable efforts to assist with the carrier investigation. Replacement or refund eligibility will be determined after reviewing the order, tracking information, carrier findings, and other relevant details.

Blunt Bully is not responsible for packages lost because the customer entered an incorrect or incomplete shipping address.

7. Refund Eligibility

A refund may be approved when:

A product arrives damaged or defective
We shipped the wrong item
An item is missing from the order
We cannot provide an appropriate replacement
An order is canceled before entering fulfillment
An order cannot be shipped or delivered because of an error on our part
A refund is otherwise required by applicable law

Refunds are generally not provided for:

Buyer’s remorse
Scent preference
Opened or used products
Incorrect addresses entered by the customer
Normal carrier delays
Packages confirmed as properly delivered after investigation

8. Approved Refunds

Approved refunds will be issued to the original payment method.

Please allow your bank or payment provider additional processing time after the refund has been issued. Original shipping charges are non-refundable unless the problem resulted from an error by Blunt Bully.